Welcome to our FAQ page, where you can find answers to the most commonly asked questions about our products, ordering, shipping, and more. If you don’t find the answer you are looking for, please contact us at landon@highpsiproducts.com or at 801-661-9913.
1. What types of products do you sell?
We specialize in pressure washer parts and accessories. Our product range includes valve kits, seal kits, plungers, guns and wands, hoses, and more. We deal primarily in General Pump, AR Pump, Cat Pumps, Suttner, Hotsy, Landa, Kartchner, Leuco, and Hawk products.
2. How can I place an order?
You can place an order directly through our website. Add the items you wish to purchase to your cart and follow the checkout process.
3. What payment methods do you accept?
We accept various credit cards and Apple Pay via Shopify Payments. All transactions are securely processed.
4. How is shipping calculated?
Shipping costs are calculated based on the selected shipping method, item weight, and destination. You can view the estimated shipping cost at checkout.
5. Do you ship internationally?
Yes, we ship worldwide. International shipping costs are calculated at checkout. Please note that additional duties and taxes may apply depending on your country.
6. What is your return policy?
We accept returns for items in their original condition within 14 days of purchase. Please visit our Shipping and Returns page for detailed information on how to return an item and the conditions for refunds.
7. How can I track my order?
Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order through the carrier’s website.
8. What should I do if I receive a defective or wrong item?
If you receive a defective or incorrect item, please contact us immediately at landon@highpsiproducts.com or 801-661-9913. We will guide you through the return process and ensure that the issue is rectified.
9. Can I change or cancel my order after it has been placed?
Order changes or cancellations can be made before the order is shipped. Please contact us as soon as possible to request changes or a cancellation.
10. How do I use a promotional code?
You can enter your promotional code at checkout. The discount will be automatically applied to your total if the code is valid.